The shower floor and walls were covered in mildew as were the legs and under the seat of the shower chair. The temperature was very hard to regulate on the air conditioning. As far as comfort goes, the king bed was reasonably comfortable with several pillows. The room was spacious enough for my mobility scooter and there was a walk-in shower with a stool. We were supposed to have a handicapped accessible room and it was that by their standards. The hotel is totally non-smoking, but the cigarette smoke filtering in from the attached casino permeates everything. In summary, customer service, courtesy, and a cheerful, climate -controlled atmosphere are not priorities for the managers or employees at this establishment.…ĭon't be taken in by the cheap price. I understand for security reasons the clerk could not issue a duplicate key card being the room was booked under my friend's name, but he acted aggravated and inconvenienced with my request. Notably, the Edge Club card and key card look similar. The male desk clerk who I spoke to on the way out to my car, but received no response, looked up from the cell phone in his hands and noticed me struggling to open the elevator and curtly yelled 'That's the wrong card!'. I realized my mistake when attempting to open elevator leading to our room. Around midnight, I went to retrieve something from my car, accidentally picking up my Edge Club card rather than room key.

Possibly the climate issue was because the room had one air output vent and none in the bathroom. Although we set the thermostat accordingly before going to the gaming floor which was also sweltering, we returned to an unpleasantly hot room. In contrast, a male custodian and the female second floor slot machines supervisor on duty around 10 pm were polite when helping me utilize my Free Play. Even as my friend played a few hands of Blackjack, alone, the dealer did not greet or interact with him. Most of the table games had no players, yet the dealers failed to acknowledge us. However, the female hotel front desk clerk was less than hospitable when setting up my new member Edge Club card which later came with its own difficulties finding an eligible slot machine to use the $25 in Free Play. Neither hotel nor casino were busy considering our checkin was around 5:30 on a Wednesday night. Unfortunately, that's where the compliments end. I'll start with the positives: our room, 215, was spacious and clean with a comfy bed. Hilton Hawaiian Village Waikiki Beach Resort.

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